Experience Became Expertise   Expertise Makes the Difference A word of caution about "Experience"... There is a tremendous practical difference between the person with "Five years' experience" and the one with "One year's experience - five times!" Only the individual who has been frequently challenged, who has taken advantage of opportunities, who has regularly overcome obstacles and who has embraced change can truly convert that "experience" into "expertise." Many folks who have kept the same old role in the same static organization can claim to have lots of "experience"... Our TEC Team Consultants average fourteen years' experience each. We have spent those years working with and for numerous Accounts Receivable and Credit/Collection operations in all kinds of environments. Our backgrounds are not just in the computer lab. Rather, we are business people who have actually used the technology to develop real world strategies and solutions. Our language is your language. Our "experience" has become expertise. We know, sometimes better than the commercial developer, what the applications can do and how they can help you reach your goals. Over the years, our consultants have participated in scores of system integration projects, performed hundreds of client set-ups and developed countless custom workflow processes. We believe TEC Team strikes the perfect balance between the technical side of the industry and the operational area. Scroll down for a brief biography on some of our key team members. Wendell Etheridge Wendell is the founder of The Enterprise Consultant Team. He is married with 3 children and is a resident of Dallas, Georgia, an Atlanta suburb. He is a 29-year Credit and Collections veteran. In late 1998, Wendell decided to capitalize on his 10 years of consulting experience and founded The Enterprise Consultant Team to provide ‘expert’ operational advice and project assistance to accounts receivable companies interested in advancing their corporate skills. Since establishing The Enterprise Consultant Team, Wendell has assisted dozens of firms with installation projects, training, resource assistance and other needs. Wendell honed his consulting skills at the Medaphis Services Corporation and later the NCO Corporation, where he spent 3 years as the Systems Manager and Director of Systems Integration. His primary goal was the assimilation of newly acquired companies into the corporate environment. Wendell met the challenge by functioning as an internal consultant to the acquired companies and branch offices. He successfully managed 17 installation projects plus 13 dialer installations. Prior to Medaphis, he spent almost seven years as the General Manager with the Stallings Financial Group, where he became an ‘expert’ user of collection technology. During this time he beta-tested scores of software features, enhancements and new releases. Wendell’s first exposure to consulting came when, at various times, he was frequently asked to teach sessions at user conferences. Wendell’s career began with the JCPenney Company in its proprietary credit division, where he served in a variety of operational and IS/IT roles for 14 years, including managing the skip trace and collection units, and special projects involving both retail point-of-sale and credit authorizations. Wendell is a 1980 graduate of Mercer University, with a Bachelor of Arts degree. Return to Top Jennifer Dilbeck Jennifer joined The Enterprise Consultant Team in June, 1999. She is a resident of Powder Springs, Georgia, an Atlanta suburb. Jennifer is an eleven-year, third party collection professional. She has extensive experience in developing and implementing workflow solutions for all phases of collection from soft and easy, to early out, thru bad debt and litigation. Since joining TEC Team, she has conducted more than twenty system integration projects, plus innumerable training sessions for dozens of accounts receivable firms. She is an expert at operational account flow processes, problem solving, and client services. Prior to joining TEC, Jennifer spent three years with the AssetCare division of Medaphis Services Corporation. At AssetCare, Jennifer developed and headed up that firm’s first Application Support help desk. Under Jennifer’s direction, this group supported more than 800 users in 20 locations. Her responsibilities also included business analysis and project management for new client installations, as well as pre-production quality control on new products. As Medaphis was acquired by NCO Financial in 1998, Jennifer continued in existing duties until she left to join The Enterprise Consultant Team in June of 1999. Jennifer began her career at Stallings Financial Group, where for more than four years she held a variety of progressively more responsible management positions in diverse roles in a collections environment. Return to Top Tom Sweat Tom joined The Enterprise Consultant Team in June, 2002. Tom is married with two children and resides in New Kensington, Pennsylvania, a suburb of Pittsburgh. Since joining TEC Team, Tom has served several clients in numerous areas, including: Application Configuration, Disaster Prevention and Recovery Planning, Contingency Planning, Process and Procedures, Help Desk Structure, Departmental Cost, Personnel Training and Application Support. Tom is an accomplished strategist with more than fourteen years of experience applying Information and Technology Services to meet current and future business needs. During that time, Tom successfully performed Change Management, technologically and socially, within multiple organizations, developed and implemented Disaster Recovery and Prevention plans, and proved to be a corporate leader in motivating staff while aligning their interests with the goals of the organization. Most recently Tom led Information and Technology Services for five contact centers as CIO for Van Ru Credit Corporation. He developed that company's first detailed IT Operational and Capital Budgets. Upon arrival at Van Ru, Tom assumed responsibility for a system conversion project serving 1200 seats and brought the project to successful completion - on time and within budget. Previous to Van Ru, Tom spent almost four years as Vice President of Systems at Sitel Corporation where he led Information and Technology Services for four collections contact centers. His team completed a collections system conversion and a separate Accounts Receivable application implementation covering a total of 700 seats. Tom arrived at Sitel after leaving Bankcard Service Corp where he spent almost nine years as Vice President of Systems and Operations managing Technology, Operations, Customer Service and Technical Support. Tom received a Bachelor’s Degree in Electronics Engineering Technology from DeVry Institute of Technology in 1989. Return to Top John Liguori John Liguori joined The Enterprise Consultant Team in June 2002, he is a resident of Atlanta. He is married with two grown children. John is a graduate of Fairleigh Dickinson University with a BS, in Business Administration. John is a seasoned, business oriented, MIS Project Manager and leader with a track record of success in startup companies and rapid growth environments. He is a hands-on manager, mentor and motivator with strong interpersonal skills. He has up-to-date technical abilities in Distributive Processing, Mainframe, Local and Wide Area Networks, Predictive Dialers & IVR, EDI & E Commerce, HIPAA Compliance and WEB based applications. John has extensive IT and Business experience in Banking, Healthcare Receivables Management, Billing & Collections and Call Centers. He has 20 Years of successful Project Management experience. He also has extensive experience in developing and implementing formal/documented Policies and Procedures. John has specialized in receivables management and collection systems since 1988. He has focused on the FACS System from Ontario Systems and The Collector System from Columbia Ultimate. He has extensive experience with System Implementations and Conversions, Client Startups, Predictive Dialers & IVR, Insurance Claims Editing and Electronic Submission, Medicaid and Medicare pre qualification, legal systems & litigation and imaging systems. Return to Top Brian Carter Brian joined The Enterprise Consultant Team in March, 2003. He is married with two children and is a resident of Muncie Indiana. Brian is a professional software developer with over 17 years of experience of which over 14 years has been devoted to the Account Receivables industry. Since becoming a part of TEC, Brian has been involved in various aspects of Information Technology for Collection Agencies. Brian currently teaches online business information systems courses for Indiana Wesleyan University, and has authored two courses which are used by the university. He also writes custom PC applications in Visual Basic .NET. Prior to joining TEC, Brian spent 13 years with Ontario Systems Corporation where he most recently held the position of Manager, Financial Services Application Development. In this position Brian managed a group of developers who wrote solutions for Financial Services CTVision customers. Previous to this position Brian operated in several development and customer service roles. Brian holds a Masters degree in Computer Science from University of California, San Diego, and a Bachelors Degree in Computer Science from Eastern Michigan University. Return to Top Additional Support Team “Part Time, As Needed” These are additional resources that compliment the full time staff of The Enterprise Consultant Team. This group consists of several Receivables Management and Information Systems professionals who have full time employment elsewhere and work part-time with TEC Team as a second career. In general, these consultants are not available to travel on site, and usually assist our clients during “off hours” at night and over weekends. These folks average over five years in their respective fields of expertise, and are pros at writing interfaces, “front-end” applications and programs, as well as account flow processes from a remote location. Return to Top Does your organization need Accounts Receivable or Collection Help? Involve The Enterprise Consultant Team. Let us use the expertise we have gained and leverage your investment to your maximum advantage. Click Here to learn about Our Contact Information. Click Here to learn more about Our Career Opportunities available to the right individuals.